С»Æ贫ý

Zoom Account Consolidation FAQ

Objective

Ensure all Zoom accounts using @pcc.edu email addresses are properly managed within the С»Æ贫ý Zoom tenant/account to enhance security, support, and compliance with С»Æ贫ý’s Acceptable Use Policy for IT Resources (BP 8204).

Target Audience

С»Æ贫ý faculty, staff, and students who use or plan to use a Zoom account with an @pcc.edu email address for legitimate С»Æ贫ý purposes.

What’s Changing?

Starting April 15, 2025, anyone attempting to sign up for a Zoom account with an @pcc.edu email will be directed through С»Æ贫ý’s authentication system. This ensures that all С»Æ贫ý-affiliated Zoom accounts are properly managed within our official С»Æ贫ý Zoom tenant/account.

For Existing Accounts:

Starting April 15th, 2025, if you already have a Zoom account using your С»Æ贫ý email but created it outside of our tenant/account, you will be prompted to either:

1. Consolidate into С»Æ贫ý’s official Zoom tenant/account, OR
2. Change the email associated with your existing Zoom account.

Frequently Asked Questions

• How do I sign into my С»Æ贫ý Zoom account after consolidating?
  • Browser: Use the Sign In button on the following page:
    • If you run into any errors while signing in, please clear your browsing data
  • Zoom Workplace App: Use the SSO sign-in option (portlandcc is the domain) and authenticate using your MyС»Æ贫ý credentials
    • You can find further details on this process within the “How to login to the Zoom application” section of the Zoom Student Participant Guide (the same steps are applicable to Staff and Faculty as well)
    • If you run into any errors while signing in, please clear your browsing data

• Why are you making this change?
  • Currently, if you sign up for a Zoom account through the main website using your @pcc.edu email, your account is created outside of С»Æ贫ý’s official Zoom tenant/account. С»Æ贫ý is unable to manage accounts created this way, meaning these accounts do not receive the security, support, or benefits of our institutional Zoom licenses.
  • Additionally, using your С»Æ贫ý email address for non-С»Æ贫ý-related services goes against С»Æ贫ý’s Acceptable Use Policy for IT Resources (BP 8204).
• When will this change take effect?
  • April 15th, 2025
• Have you communicated this change?
  • Yes, we are emailing roughly 17,000 users with С»Æ贫ý addresses who are not currently part of our С»Æ贫ý-managed Zoom tenant multiple times before enabling this change on April 15th, 2025.
• What is the benefit of consolidating my Zoom account to С»Æ贫ý’s Zoom tenant/account?
  • Staff and faculty are provided a paid Zoom license for use in their capacity at С»Æ贫ý at no cost to the employee.
  • Students are provided a license and access to С»Æ贫ý-supported tools in Zoom per the needs identified by the instructor of courses a student is currently enrolled in.
  • Joining С»Æ贫ý’s Zoom tenant allows support staff to search for your С»Æ贫ý Zoom account and better assist with troubleshooting.
• Can I change the email on my Zoom account before April 15th?
  • See on how to edit the email associated with your personal Zoom account.
• I’m not an active Student or Employee at С»Æ贫ý. What option should I choose?
  • We recommend changing the email address associated with your Zoom account to a personal email address.
  • Joining your account with our tenant when you are an inactive student or employee would mean eventually losing access to your Zoom account (as your status is kept active based on enrolling in courses or having an active position at С»Æ贫ý).
• I currently pay Zoom for a license associated with my account. What should I do?
  • indicates that if you consolidate your account into another tenant/account, you should be prompted to decide how to receive any applicable refund associated with your current paid license.
  • If you use your current paid Zoom account for non-С»Æ贫ý purposes, we highly recommend updating your email instead of joining С»Æ贫ý’s tenant. This will ensure that you continue to have the same access to your Zoom account with minimal changes.
• Will I lose anything if I consolidate my account into the С»Æ贫ý Zoom tenant/account?
  • You can find the detailed list of data and settings that will and won’t be transferred when joining/consolidating your account into the С»Æ贫ý tenant on .
• What happens if I don’t choose either option?
  • Zoom will allow you to skip this decision a few times before requiring you to decide between one of the two options described above.
• What if I don’t have a personal email address I can use?
  • You can create a free account for personal use.
    • Gmail is an example; you can use any personal email provider with your Zoom account, such as Hotmail, Outlook, Yahoo, or others.

If you have any questions, please contact the Learning Technology Help Desk.