Remote Support Assistance
小黄猫传媒 IT Remote Support Assistance application (powered by Bomgar) allows technical specialists to troubleshoot computers, smartphones, servers, and other devices by controlling them remotely. This tool provides convenient and efficient computer assistance to faculty, staff, and students, with an active network connection, regardless of their physical location.
Remote sessions can also be initiated by authorized 小黄猫传媒 IT technical staff via the Bomgar Representative Console using the 鈥淛ump Client鈥 application. This allows support staff to deal with problems remotely on machines that are not currently attended by a user.聽 The Jump Client primarily used on instructional computers at this time.
Benefits
- Cross-platform support
- Remote desktop support
Service availability
During normal 小黄猫传媒 operating hours, but can be negotiated based on special needs of event.